Receiving, managing and processing customer complaints are among the most important tasks of running security guard operations. Prompt redressal, or lack of it, can make or break your security guard business.
Normally, people don’t leave your business because they are unsatisfied with your service; they leave when their lack of satisfaction isn’t taken care of on time. Continue Reading
Running and managing a security business is a man-power-intensive undertaking.
At a particular time, 100s of security personals are providing security to residential and commercial premises including gated communities, apartment buildings, office buildings, cinema halls, auditoriums, hotels, hospitals, schools, shopping malls and every establishment where the security and safety of people and property are of prime concern. Continue Reading
Field officers play one of the most critical roles in the security companies' organizational structure. Since the nature of business is such that the services are delivered in geographically distributed locations, it creates a high level of dependency on the Field officers for managing the security operations. Continue Reading
The face of business has changed at a very rapid pace in the recent years due to adoption of technology in almost every single industry. Even the non-tech savvy people are using smartphone apps for instant communication. The security industry has also taken leaps in areas of remote surveillance and monitoring. However, the security guarding operations across the world have to still come to pace with Continue Reading
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